The business process outsourcing (BPO) sector helps SA spring into jobs improvement

The business process outsourcing (BPO) also known as south african global business services (GBS) sector, is aiming 100 000 new jobs by 2023 and 500 000 by 2030.

This, as the sector influenced to be one of the few companies that established job opportunities during the COVID-19 challenge. 

It is also classified as key to promoting the country’s recruitment prospects. 

CEO of BPESA (Business Process Enabling South Africa), noting the business process outsourcing (BPO) sector is nearly large in the country, recruiting 199 999 people in the domestic market in both outsourced and captive environments. 

In terms of the offshore or international segment of the market, which services consumers in countries around the world, the sector recruits 72 850 people, notes Searle. 

In total, the sector has 271 850 people in its engage. 

South Africa’s unemployment rate has damaged over the past year, associated by the COVID-19 pandemic. 

Statistics SA’s QLFS (quarterly labour force survey) shows there was a rise of 701 000 in the number of jobless persons in the fourth quarter of 2020, related to the third quarter of the same year. 

As a result, South Africa’s cutback rate elevated from 30.8% in the third quarter of 2020 to 32.5% in quarter four of 2020 – the maximum cutback rate recorded since the start of the (QLFS) quarterly labour force survey in 2008. 

Job Swirl

Even though the analyzed results are not in as yet, Searle says, based on classification, in addition 10 000 new jobs have been included in the international market space of the BPO (business process outsourcing) sector.

Even with the COVID-19 challenges, there’s been a swarm of action in the country’s BPO (business process outsourcing) sector in recent months, with international organizations declaring plans directed at promoting the sector even further. 

Desirable destination

Searle admits SA has a consequential offering as a high-quality, economical BPO destination, with the gigantic asset being a people. 

“The affluence of sympathetic, solutions-oriented  skills grants for clients to offshore many conditions of their business from traditional voice based customer service and sales through to more-in-depth shared services and back-office, and progressively their digital needs.”

A list of SA’s value propositions: 

  • Outstanding global delivery location of customer experience (CX), alcove domain and next generation digital services: A fast-growing, world class global business service location, accomplishing consistent appreciation, driven by availability of an empathic and accent-neutral large workforce with alcove domain skills, government support with enhanced access and improved enabling infrastructure.
  • Employee experience and superior digital CX

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