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BPO & KPO Training

Business Process and Knowledge Process Outsourcing industry contributes a huge percentage of gross revenue to the Indian economy. India continues to be the powerhouse destination as it has evolveed with the changing needs of the customers. As markets worldwide are becoming knowledge-intensive, India has evolved to become the most preferred destination for knowledge services. Knowledge Process Outsourcing may soon be the biggest revenue grosser in India. India has a large pool of skilled manpowe Chartered Accountants, MBAs, Doctors, Lawyers, Research Analysts, Financial Analysts, which strengthens its position in the knowledge service industry. The main activities are customer care, data processing, debt collection, and inbound and outbound call processing.

Skills you will Learn

Communication Skills

Email Communication to Customers and Internal stakeholders

Interpersonal Communication

Voice Accent

Interview Preparation

CV Preparation

Systems and Reporting Skills

Word

Excel

Voice Software

Processes

Technology Support Process

Procurement and Sourcing process

Finance Process

Sales Process

Legal Process

AcePro Benefits

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